How to Report Bugs in Crimson Desert With PERS

If a Crimson Desert bug survives the basic troubleshooting steps, Pearl Abyss wants PC players to use PERS, the Pearl Abyss Error Reporting System. The official support page says PERS can automatically send error dumps, logs, in-game screenshots, save data, and your hardware specifications.

That is why this tool matters. It is not just another support form. It is the official PC reporting path Pearl Abyss prefers once you have already checked the FAQ, the known-issues notice, and the latest patch notes.

When you should use PERS

Pearl Abyss does not tell players to report every problem immediately.

The official order is:

1. check Known Issues
2. check the FAQ
3. make sure the game is updated
4. try the relevant local troubleshooting steps
5. if the issue persists, submit a report

So PERS is for bugs that survive the first pass, not the first thing you do before reading anything else.

Why PERS is better than a vague text report

The official support page highlights the big advantage of PERS: it automatically packages technical material that support actually needs.

According to Pearl Abyss, PERS can send:

• error dumps
• logs
• in-game screenshots
• save data
• hardware specifications

That gives your report more value than a message that only says "the game broke."

What kind of information you should still write yourself

Even with PERS, Pearl Abyss still wants a detailed written report.

The support page asks for:

• a detailed description of the issue
• the quest name or location if relevant
• whether the issue happens consistently or only occasionally
• reproduction steps, if the issue is repeatable
• what troubleshooting you already tried

That last point matters. If support can see that you already updated, verified files, or tested different save files, your report becomes much easier to triage.

How to open PERS on Steam

Pearl Abyss' official instructions say:

1. open Steam
2. go to Library
3. right-click Crimson Desert
4. choose Properties
5. open Installed Files
6. click Browse...
7. go to the bin64 folder
8. run PERS.exe

That is the official Steam path.

How to open PERS on Epic Games Store

For Epic, Pearl Abyss says to:

1. go to the Crimson Desert\\bin64 folder
2. open it from the Epic install directory
3. run PERS.exe

The notice gives the standard Epic install path as:

C:\Program Files\Epic Games

What to do before you report

PERS is best used after the normal support checks, not before them.

That means you should usually:

• update the game
• verify files if the bug looks like corruption, crashes, or broken visuals
• update GPU drivers
• rule out interference from background software
• back up saves before any clean-install attempt

If you skip all of that, your PERS report may still go through, but it will be weaker and slower to diagnose.

What kinds of bugs benefit most from PERS

PERS is especially useful for:

• crashes
• reproducible quest bugs
• launch failures
• save-related problems
• graphics or performance issues that survive file verification

It is also valuable when the problem happens in a very specific place or state, because then the attached save and logs become much more useful.

Is PERS the same thing as the Report an Issue page?

Not exactly.

The Report an Issue notice is the support hub. It tells you:

• what to check first
• what troubleshooting steps to try
• when to escalate

PERS is the PC tool Pearl Abyss wants you to use during that escalation because it sends the technical files automatically.

So the clean reading is:

• the support page gives the process
• PERS is the preferred PC evidence bundle

What about console and Mac players?

The strongest PERS wording on the official notice is specifically for PC.

That means if you are on console or Mac:

• still follow the same general support flow
• still gather detailed reproduction information
• but do not assume you will use the exact same PERS path the PC notice describes

If you are on PC through Steam or Epic, though, PERS is clearly the intended route.

How to write a better bug report

A strong PERS report is specific, short, and reproducible.

Good details include:

• exact quest name
• exact area or encounter
• what you were doing immediately before the bug
• whether it happens every time
• whether you already reloaded, verified files, or updated

Bad reports are usually vague and emotional. Good reports are mechanical.

FAQ

What does PERS send in Crimson Desert?

Pearl Abyss says PERS can automatically send error dumps, logs, in-game screenshots, save data, and hardware specifications.

Where is PERS located?

On PC, Pearl Abyss says to open the game's bin64 folder and run PERS.exe.

Should I use PERS before checking Known Issues?

No. Pearl Abyss wants players to check Known Issues, the FAQ, and the latest patch status first.

Is PERS only for crashes?

No. It is useful for many persistent PC issues, especially when logs, saves, and hardware information help reproduce the problem.

What to do next

Use PERS after the normal checks, not instead of them. Crimson Desert Known Issues and Best Workarounds should be your first stop, How to Verify Game Files and Do a Clean Install for Crimson Desert covers the official local troubleshooting path, and How to Fix Crimson Desert Not Launching on the Xbox PC App is the right targeted guide if your issue is specifically the Microsoft storefront build.